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© 2019 Empire Drone Company

STORE INFO

 

Customer Care

Here at Empire Drone Company our customers come first.  Whether it's an online sale or in person service we strive to provide you with the best drone experience in the industry.  Please let us know how we are doing by emailing us at sales@empiredroneco.com.

Dealer Inquiries

 

We have worked tirelessly to assemble one of the most competitive drone and drone accessories offerings in the industry.  Benefit from this standing by becoming a dealer for Empire Drone Company.  With access to great pricing and industry leading partners we can help you accelerate your drone-based business.  Please send inquires to sales@empiredroneco.com

Privacy & Safety

This privacy notice discloses the privacy practices for (empiredroneco.com). This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Orders 

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 315-743-4285 or via email.

Accepted Payment Methods

 

- Credit / Debit Cards
- PAYPAL

Return & Exchange Policy

 

We offer a 5 day unopened box return policy.  We do not accept opened product returns.  Buyer is responsible for return shipping fees on returned merchandise.  Please send an email with your order details to sales@empiredroneco.com.

The returned merchandise must be in its original condition and accompanied by the packing slip included in your order, otherwise the return will not be honored.  Original condition means that there are no scratches, marks or blemishes on the product and all tags are still attached.

Damaged Box or Damaged Product: 

If you receive damaged or incorrect item(s), contact customer support no later than 5 business days of receipt of your shipment to make the necessary corrections.

Incorrect Shipping Address Provided: 

Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and customer has not contacted customer support the order will then be refunded back to the original form of payment.

 

Refusal of Delivery: 

If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Empire Drone Company LLC. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you.

Shipping Policy

  • Minimum $300 pre-tax order value required

  • Free shipping offer is limited to UPS Ground Shipping

  • Shipping upgrades (Overnight, 2nd Day Air, etc.) will be charged at full price

  • Free shipping only applies to orders within the 48 continental United States

  • Empire Drone Company does not ship to PO Boxes or Mail Box locations

  • Buyer is responsible for return shipping fees on returned merchandise

Let us know how we are doing

Questions, comments, concerns?  We want to be the best in the industry and are always looking for ways to improve.

Calls Us 315.743.4285

FREE SHIPPING on all orders over $300