Return & Refund Policy
We offer a 30-day return policy from the date of delivery. Unopened boxes can be returned with no questions asked. Opened-box items can be returned; with the exception of aerial platforms, camera/sensor payloads, and special or custom orders. Opened-box returns will incur a 20% restocking fee deducted from your refund amount. All contents of Open-box items must be in new working order (subject to our discretion).
For all returns, return shipping costs will be deducted from your refund amount. This also applies to orders that originally qualified for free shipping. Original shipping costs are non-refundable.
Returned merchandise must be in its original condition and accompanied by the packing slip included in your order, as well as the original documentation and packaging; otherwise the return will not be honored. Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not be altered in any way.
Damaged Box or Damaged Product: If you receive damaged item(s), contact a Customer Support at returns@empiredroneco.com no later than 5 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery and contact a Customer Support immediately at 315-743-4285.
Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Empire Drone. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you.
Incorrect Shipping Address Provided: Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and customer has not contacted a customer support the order will then be refunded back to the original form of payment.
Refunds: Once your return is received you will receive an email confirming it's arrival. Your return will be inspected within 1-2 working days after its arrival. After inspection you will be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 3 - 10 working days after approval.
Please fill out the Return Request Form at www.empiredroneco.com/pages/returns and our returns department will process your request.
