We offer a 5 day unopened box return policy. We do not accept opened product returns. Buyer is responsible for return shipping fees on returned merchandise. Please send an email with your order details to sales@empiredroneco.com.
The returned merchandise must be in its original condition and accompanied by the packing slip included in your order, otherwise the return will not be honored. Original condition means that there are no scratches, marks or blemishes on the product and all tags are still attached.
We do not accept returns for products labeled "Special Order" on www.empiredroneco.com.
Please note a refund can take up to 10 business days to be credited back after a return.
Damaged Box or Damaged Product:
If you receive damaged or incorrect item(s), contact customer support no later than 5 business days of receipt of your shipment to make the necessary corrections.
Incorrect Shipping Address Provided:
Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and customer has not contacted customer support the order will then be refunded back to the original form of payment.
Refusal of Delivery:
If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Empire Drone Company, LLC. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you.
