OUR POLICIES

Here at Empire Drone Company our customers come first.  Whether it's an online sale or in person service we strive to provide you with the best drone experience in the industry.  Please let us know how we are doing by emailing us at hello@empiredroneco.com.

Dealer Inquiries

Are you an existing drone dealer or thinking of becoming one?
You've come to the right place. We have worked tirelessly to assemble one of the largest and most competitive drone and drone accessories offerings in the industry. Benefit from this standing by partnering with Empire Drone. With access to great pricing and industry leading manufacturers we can help you accelerate your drone business. Please send inquires to hello@empiredroneco.com

Return & Exchange Policy

You can view our Return and Exchange Policy FAQ here; https://www.empiredroneco.com/pages/returns

Shipping Policy

General Shipping Policies:
- Original Shipping Costs are Non-Refundable.
- Most in-stock orders placed Monday-Friday before 1 PM EST ship same day. Orders placed after 11AM will ship the next day of business. Orders placed Fridays after 1 PM will ship the following Monday.
- Products labeled "Special Order" ship within 5 to 20 business days depending on the product. Please contact us at hello@empiredroneco.com for a more accurate estimate per product.
- Free shipping offer is limited to the Continental United States only.
- Minimum $150 pre-tax order value required to receive free shipping.
- Free shipping offer is limited to UPS or USPS and the chosen service is at the discretion of Empire Drone.
- Shipping upgrades (Overnight, 2nd Day Air, etc.) will be charged at full price.
- Empire Drone does not ship to PO Boxes, Mailbox locations, shipping centers, temporary stay residences (hotels, motels, etc). Exceptions apply, please contact us prior to purchase if shipping to one of these locations.
- Buyer is responsible for return shipping fees on returned merchandise. For more information on our return and exchange policy please visit;  https://www.empiredroneco.com/pages/returns

Incorrect Shipping Address Provided:
Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and customer has not contacted customer support the order will then be refunded back to the original form of payment.

Refusal of Delivery:
If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Empire Drone Company, LLC. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you.

Privacy & Safety

This privacy notice discloses the privacy practices for (empiredroneco.com). This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Orders 
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
​​
Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 315-743-4285 or via email.

Terms of Service

To view our Terms of Service policy please go here; https://www.empiredroneco.com/policies/terms-of-service.